RELIABLE ITIL-4-SPECIALIST-MONITOR-SUPPORT-FULFIL EXAM CAMP & ITIL-4-SPECIALIST-MONITOR-SUPPORT-FULFIL EXAM ACTUAL TESTS

Reliable ITIL-4-Specialist-Monitor-Support-Fulfil Exam Camp & ITIL-4-Specialist-Monitor-Support-Fulfil Exam Actual Tests

Reliable ITIL-4-Specialist-Monitor-Support-Fulfil Exam Camp & ITIL-4-Specialist-Monitor-Support-Fulfil Exam Actual Tests

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The BraindumpsPrep offers valid, updated, and real ITIL 4 Specialist: Monitor, Support, Fulfil Exam ITIL-4-Specialist-Monitor-Support-Fulfil exam practice questions that perfectly and quickly prepare the ITIL-4-Specialist-Monitor-Support-Fulfil exam candidates. You can easily pass the challenging ITIL 4 Specialist: Monitor, Support, Fulfil Exam ITIL-4-Specialist-Monitor-Support-Fulfil Certification Exam. ITIL-4-Specialist-Monitor-Support-Fulfil exam practice test questions you will get everything that you need to learn, prepare and pass the valuable ITIL-4-Specialist-Monitor-Support-Fulfil certification with good scores.

Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil Exam Syllabus Topics:

TopicDetails
Topic 1
  • Introduction to Monitor, Support, Fulfil: This section of the exam evaluates the capabilities of IT service management experts and explores the core concepts of Monitor, Support, and Fulfil value chain activities in the ITIL 4 framework.
Topic 2
  • Service Request Management: This section of the exam appraises the abilities of IT fulfillment teams to focus on the streamlined processing of service requests. It explores creating and administering service request catalogs and tactics to enhance user satisfaction.
Topic 3
  • Monitor and Event Management: This section of the exam assesses the competencies of IT operations managers and service desk staff, focusing on the fundamentals and applications of IT service monitoring and event handling. It examines the implementation of robust monitoring systems.
Topic 4
  • Problem Management: This section of the exam evaluates the skills of IT service managers and analysts, addressing both anticipatory and responsive facets of problem management.
Topic 5
  • Incident Management: This section of the exam gauges the proficiency of incident managers and support personnel, encompassing the entire lifecycle of incident management from initial detection to final resolution.

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Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil Exam Sample Questions (Q94-Q99):

NEW QUESTION # 94
What is part of the service desk agent role?

  • A. Triaging user queries end taking appropriate action
  • B. Creating and maintaining a healthy work culture
  • C. Planning the capacity and performance of the service desk team
  • D. Ensuring the workload balance between the service desk activities and involvement in other practices

Answer: A

Explanation:
The role of a Service Desk Agent in ITIL 4 focuses on being the first point of contact for users. One of the primary responsibilities of a service desk agent is to triage user queries, meaning they assess and prioritize the issues reported by users and take appropriate action to resolve them or escalate them as needed.
Triaging User Queries and Taking Appropriate Action (Answer C - Correct): This is a core responsibility of service desk agents. They are responsible for assessing the nature of incidents or requests, categorizing them, and ensuring they are either resolved or escalated to the appropriate teams. This role is crucial in ensuring timely and efficient service delivery.
Planning Capacity and Performance (Answer A - Incorrect): Planning the capacity and performance of the service desk is typically the responsibility of service desk management or leadership, not individual agents.
Ensuring Workload Balance Between Service Desk and Other Practices (Answer B - Incorrect): This is also a managerial task focused on resource management, not a specific responsibility of service desk agents.
Creating and Maintaining a Healthy Work Culture (Answer D - Incorrect): While contributing to a healthy work culture is important, this is a broader organizational goal, not a specific task assigned to service desk agents.
ITIL 4 Reference:
Service Desk Practice: The main responsibilities of service desk agents include triaging incidents, managing queries, and ensuring that issues are addressed or escalated as appropriate to maintain service levels.


NEW QUESTION # 95
Which capability criterion supports the practice success factor 'ensuring that timely, relevant, and sufficient monitoring data is available it relevant stakeholders?

  • A. The Key users of the monitoring data and their requirements are identified
  • B. Events am usually detected immediately after they occur
  • C. The responsibility for the approach to monitoring and event management is clearly defined
  • D. The monitoring and event management approach Is regularly reviewed and continually improved

Answer: A

Explanation:
For the Monitoring and Event Management practice to be successful, it is essential to ensure that timely, relevant, and sufficient monitoring data is available to stakeholders. Identifying the key users of the data and their specific needs is crucial to ensure the data collected is meaningful and actionable.
Key Users and Their Requirements Identified (Answer D - Correct): By understanding who uses the monitoring data (e.g., system administrators, service desk teams, or business leaders) and what information they need, the service provider can tailor the monitoring setup to provide timely and relevant insights. This supports decision-making and ensures that the monitoring data fulfills its intended purpose.
Responsibility for Monitoring Approach (Answer A - Incorrect): Defining responsibility is important, but it does not directly address the need for ensuring timely and relevant data for all stakeholders.
Immediate Detection of Events (Answer B - Incorrect): Detecting events quickly is important but does not directly relate to ensuring data relevance for stakeholders.
Regular Review and Continual Improvement (Answer C - Incorrect): While reviewing and improving the approach is essential, the key to success lies in ensuring that stakeholders' specific data needs are met.
ITIL 4 Reference:
Monitoring and Event Management Practice: Ensuring that the right stakeholders receive the data they need is a critical component of this practice's success.


NEW QUESTION # 96
Which of the following is a practice success factor for the 'service desk' practice?

  • A. Overcoming the challenges associated with using web portals
  • B. Enabling the effective integration of user communications into value streams
  • C. Ensuring that multichannel communication is used and improved wherever possible
  • D. Including service desk communication in every value stream

Answer: C

Explanation:
The 'service desk' practice in ITIL 4 focuses on providing a single point of contact between the service provider and users. It is responsible for capturing demand for incident resolution and service requests, while also being responsible for general communication across the entire organization.
A . Including service desk communication in every value stream: While communication is a key component, service desk communication is not necessarily included in every value stream. The service desk is a component of user interaction, but the success factor here focuses more on how communication is handled rather than its integration in every part of the value chain.
B . Ensuring that multichannel communication is used and improved wherever possible (Correct Answer): One of the key success factors for a service desk is to ensure that communication happens across multiple channels such as phone, email, chat, or web portal. This makes the service desk more accessible and flexible in how it interacts with users, and ITIL 4 stresses the importance of continually improving communication channels to enhance service desk effectiveness.
C . Enabling the effective integration of user communications into value streams: This option suggests that the focus is on how communications fit into value streams, but in the context of the service desk, success factors revolve more around communication quality and accessibility rather than integration into the value streams.
D . Overcoming the challenges associated with using web portals: While overcoming challenges with portals is important, it is not a broad success factor for the entire practice of the service desk. It is more specific to one communication method.
Thus, the success factor that best aligns with the goals of the service desk practice in ITIL 4 is ensuring multichannel communication and its continual improvement.


NEW QUESTION # 97
Which of the following is a possible benefit of automatically detecting and registering incidents?

  • A. Increased downtime of negatively impacted services
  • B. Increased savings from incident management activities
  • C. Improved ability to hide incident records from users
  • D. Reduced use of self-healing systems

Answer: B

Explanation:
Automatically detecting and registering incidents can significantly reduce the manual workload involved in incident management, leading to increased savings. Automation can streamline processes, reduce human error, and enable faster incident resolution. By proactively identifying and logging incidents, organizations can focus resources on resolving issues rather than spending time on administrative tasks, thus improving overall operational efficiency and saving costs.


NEW QUESTION # 98
A value stream mapping exercise has noted that the service provider monitors all components that are visible to the service consumers.
Why will this NOT be sufficient 'monitoring and event management' capability?

  • A. Because most technology components include monitoring and event management capabilities by default
  • B. Because it is important monitor development and teat environments
  • C. Because other components may be essential for the service to be available
  • D. Because the wrong stakeholders may have been consulted

Answer: C

Explanation:
In the context of Monitoring and Event Management, ITIL 4 emphasizes the importance of monitoring not only the components visible to service consumers but also the underlying components that may not be directly visible but are critical for the overall service availability. This includes infrastructure, databases, and other back-end systems that, if compromised or unavailable, can still affect the service.
Other Components Essential for Service Availability (Answer C - Correct): Monitoring only the visible components of a service is insufficient because critical infrastructure and other underlying components may fail without being immediately visible to consumers. Effective monitoring must include all the components that contribute to the functioning of the service, even those hidden from the service consumer's view. Failure to monitor these can result in unexpected service outages.
Wrong Stakeholders (Answer A - Incorrect): While consulting the right stakeholders is essential, the main issue in this scenario is the lack of monitoring of essential, non-visible components.
Technology Components Including Monitoring by Default (Answer B - Incorrect): Although some technology components include monitoring capabilities by default, it does not guarantee that all necessary components are being monitored adequately. This answer does not address the full scope of monitoring required.
Monitoring Development and Test Environments (Answer D - Incorrect): Monitoring test and development environments can be useful, but the question is about ensuring that essential components for live services are being monitored.
ITIL 4 Reference:
Monitoring and Event Management Practice: ITIL 4 highlights that all components, both visible and invisible to consumers, need to be monitored to ensure complete service availability and performance.


NEW QUESTION # 99
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